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Terms & Conditions
Terms & Conditions
By booking your stay confidently with Aventus Bali Hotel Group, you agree to these following terms and conditions. Please read carefully, and feel free to contact us for any further questions!
Reservation
Your reservation is required to be paid in advance for securing your preferred rooms. If the booking payment is incomplete, your reservation will not be officially confirmed.
For secure and instant reservation, you are encouraged to book through our official brand website. Instant booking confirmation and secure payment system are available to ensure you get a quick, smooth, and easy booking experience.
For any inquiry through our official e-mail and WhatsApp will be responded within maximum 2-working days.
Rates
Best Rate Guarantee is available for any direct booking.
All rates are quoted and paid in Indonesian Rupiah (Rp).
Room rates are inclusive of government taxes and service charge, unless otherwise specified.
All rates stated are per room, based on the number of occupants and the selected date(s) of stay period. Unless otherwise specified.
Optional additional services may be required additional charge, such as airport transfer, baby cot, extra bed/additional person. Unless it’s already on the booking inclusions.
Special group rates are available upon request, and only for the reservation with minimum 10 rooms per stay period. Please contact us for further details at reservation@aventusbali.com
Rates may change without prior notice, depend on; seasonal, availability, special offers, and other conditions. To keep updated, please always check the latest rates and availability on this website regularly or email us at reservation@aventusbali.com
Additional Charges
Additional persons in each room type are allowed with following conditions:
a. Superior Room can be occupied by:
- 2 adults or 2 adults and 1 child under the age of 12 without extra bed. - No additional child is allowed if the room occupied by 2 adults and 1 child. - No extra bed is allowed.
b. Premier Room can be occupied by:
- 2 adults or 2 adults with 2 children under the age of 12, - or can be up to 3 adults with 1 extra bed at additional charge.
c. Sunrise Bay View Suite can be occupied for:
- 2 adults, or 2 adults with 1 child under the age of 12, - or can be up to 3 adults with 1 extra bed at additional charge.
2. Airport transfer service, either pick up or drop-off request is required additional fee.
3. Extra breakfast per person per day is subject to additional charge.
Amend of Reservation
Reservation can be changed with prior notice
The confirmation of change reservation is subject to room availability
Cancelation, No Show, & Early Check-Out Policy
Cancelation policy will subject to the active promo. Any refund request will be based on the applied policy that allows guest to cancel or request refund. The refund will proceed within 14 working-days, and for the refund through credit card will depend on each bank policy and schedule system.
No refund for guest with no show.
No refund for guest with early departure.
Children Policy
No additional charge for children up to 5 years old at all room types.
For children at age 6 – 11 years, additional fee will be charged and applied at all room types and meals.
For children at 12 years – above are considered as adult, which the applied condition will follow each room policy.
The children policy must follow the maximum number of occupancies based on the room policy.
Extra Bed Policy
Extra bed can be added only at Premier Room and Sunrise Bay View Suite.
Maximum 1 extra bed can be prepared in each room.
An additional fee will subject to each extra bed.
Hotel’s Facilities
Some selected hotel facilities are free to use, including swimming pool, gym, parking, and Wi-Fi throughout the hotel. Please contact our team to ensure any facilities that requiring additional charge.
As the privacy is an important issue, Aventus Bali Hotel Group through this Privacy & Policy demonstrates the commitment in assuring and protecting the privacy of guest’s personal data. Through this policy, we highlight the type of personal information we collect on our websites, the use of data collection, and the third parties with whom we might share such information
Categories of Information Collected by Aventus Bali Hotel Groups
Reservations
Online reservation is recommended as it is the fastest & safest way with the following reasons:
Guest will receive instant booking confirmation
The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information.
All reservation inquiry will be replied within 2-working days
Customer Service
When customer service requests has been received, Aventus Bali Hotel Groups will ask for the guest’s name, mailing address or electronic-mail information, telephone number, and other information that will allow Aventus Bali Hotel Groups to respond to the request, or to resolve any problems at the resort.
Electronic Surveys
Aventus Bali Hotel Groups conducts online surveys from time to time for evaluating its services. Opt-in such surveys is voluntary, whilst guest information is collected for verification purposes, such as name, mailing address, and electronic mail address.
Cookies
"Cookies" are bits of electronic information (strings of text) that a computer user’s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. The use of cookies is quite common.
Aventus Bali Hotel Groups may issue and use cookies to enhance the guest’s visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the guest to find the information and offers of interest quickly and easily. The use of cookie technology may help Aventus Bali Hotel Groups to achieve that objective.
Aventus Bali Hotel Groups may issue, and use cookies to keep track of the areas of the websites that interest guests. In doing so, Aventus Bali Hotel Groups can determine aspects of websites that are most popular. Improvements and updates to the Aventus Bali Hotel Groups website are often based on such data. This information can be tracked best with cookies.
Guests who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies.
Guests who register under websites and allow their computers to accept cookies provide information by which Aventus Bali Hotel Groups can both align the guest with his or her personal preferences and provide faster and easier access to the Aventus Bali Hotel Groups website's benefits.
Guests who submit electronic-mail addresses may receive targeted messages that Aventus Bali Hotel Groups believes may be of interest. Any guest may, at any time, request to be removed from such electronic lists and Aventus Bali Hotel Groups will comply with the request.
Guests can choose to accept or reject cookies by modification to the computer browser. These options are generally set forth in files or menus listing "Internet Options".
Use of Information Collection
Aventus Bali Hotel Groups may share the collected guest’s information with its personnel, the owners, and operators of Aventus Bali Hotel Groups. Aventus Bali Hotel Groups may also share information with selected third parties who offer goods or services that may be of interest to Aventus Bali Hotel Groups guests. Aventus Bali Hotel Groups may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. When guests use credit cards to purchase goods or services, Aventus Bali Hotel Groups may share information provided by guests with the credit card company.
Service Providers
Aventus Bali Hotel Groups relies on third parties to provide services both through the Aventus Bali Hotel Groups website and in other communications. While Aventus Bali Hotel Groups generally requires such providers to conform to these privacy policies and guidelines, Aventus Bali Hotel Groups cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.
Legal Requirements
Aventus Bali Hotel Groups will also disclose guest information, without the guest’s permission, if Aventus Bali Hotel Groups believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Aventus Bali Hotel Groups website, to Aventus Bali Hotel Groups s guests, employees, or agents.
Third Party Websites
Aventus Bali Hotel Groups cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotels and resorts room sellers, travel companies, or other distributors or any websites not controlled or authorized by Aventus Bali Hotel Groups. Guests may be able to access third-party websites through links on the Aventus Bali Hotel Groups website. Such third-party websites have their own separate privacy practices. Aventus Bali Hotel Groups has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from Aventus Bali Hotel Groups to use Aventus Bali Hotel Groups trademarks, but may not provide a link to this Privacy Policy and disclosure. Guests should communicate directly with such websites to get information about their privacy practices and policies.
This Policy and Disclosure does not cover guests who enter the Aventus Bali Hotel Groups website through links from non-Aventus Bali Hotel Groups sites, such as those of advertisers or other content providers.
Privacy Policy Changes
Aventus Bali Hotel Groups reserves the right to make changes to this Privacy Policy and Disclosure. Aventus Bali Hotel Groups will post such revisions by a link on this website.
Goverment taxes and Service fees
Taxes are included in the prices or indicated in the price breakdown. Unless otherwise specified.
Effective Date
This Privacy Policy and Disclosure became effective as of January 22, 2022. In order to provide multiple access points to the services and products we offer, Aventus Bali Hotel Groups operates directly, or through its affiliates or service providers, and websites.
Any one of these websites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
Liability
Despite the taken care with respect to the development of the site, the Aventus Bali Hotel Groups does not guarantee the accuracy, consistency and completeness of the information.
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About Us
Re-discover the awe-inspiring and memorable Island getaway in the unparalleled collection of luxury villas and boutique hotels by Aventus Bali Hotels Group. You are invited to explore the tropical modern living for enhancing the sense of your well-being as well as reviving your mind and soul.
Each of Aventus property highlights the unspoilt coast of Bali and the atmospheric modern design, which lead you to appreciate the blissful stay experience. Both exterior and interior redefine the relaxing spaces through stylish furniture, modern facilities, and astonishing details. We create an ideal oasis for families, couples, honeymooners, solo, and business travellers.
From the tropical energy to the dreamy natural surroundings, our finest selections of top-stars hotels and villas captures the renowned Bali settings in Uluwatu, Nusa Dua, Kuta, Ubud, Denpasar, and Jimbaran.
Our establishments in 2021 cannot be separated from your traveling enthusiasm. As much as you need to escape from your world's routine or stay comfort during business trip, we ensure to provide a perfect accommodation and commit to deliver our service excellence with a genuine Balinese hospitality. Whenever you are ready to travel and leave the hustle and bustle, feel free to call our assistance for your stay reservation.
Aventus Bali Hotels Group
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