Privacy Policy

As the privacy is an important issue, Royal Aventus Hotels International through this Privacy & Policy demonstrates the commitment in assuring and protecting the privacy of guest’s personal data. Through this policy, we highlight the type of personal information we collect on our websites, the use of data collection, and the third parties with whom we might share such information

Categories of Information Collected by Royal Aventus Hotels International

1. Reservations
   • Online reservation is recommended as it is the fastest & safest way with the following reasons:
     • Guest will receive instant booking confirmation
     • The booking engine uses Secure Socket Layer (SSL) technology to encrypt all information.
   • All reservation inquiry will be replied within 2-working days
2. Customer Service
   • When customer service requests has been received, Royal Aventus Hotels International will ask for the guest’s name, mailing address or electronic-mail information, telephone number, and other information that will allow Aventus Bali Hotel Groups to respond to the request, or to resolve any problems at the resort.
3. Electronic Surveys
   • Royal Aventus Hotels International conducts online surveys from time to time for evaluating its services. Opt-in such surveys is voluntary, whilst guest information is collected for verification purposes, such as name, mailing address, and electronic mail address.
4. Cookies
   • "Cookies" are bits of electronic information (strings of text) that a computer user’s browser and operating system store on the user's computer hard drive. For example, cookies can store a user's electronic personal identification and password, identify which parts of a website the user visits, and keep track of purchases or selections the user made on visits to the website. The use of cookies is quite common.
   • Royal Aventus Hotels International may issue and use cookies to enhance the guest’s visit and the services offered on the sites. Websites often consist of many pages of content. Cookies allow the guest to find the information and offers of interest quickly and easily. The use of cookie technology may help Aventus Bali Hotel Groups to achieve that objective.
   • Royal Aventus Hotels International may issue, and use cookies to keep track of the areas of the websites that interest guests. In doing so, Royal Aventus Hotels International can determine aspects of websites that are most popular. Improvements and updates to the Royal Aventus Hotels International website are often based on such data. This information can be tracked best with cookies.
   • Guests who visit websites may be presented with targeted advertising and special offers both directly through the website and from electronic mail based on preferences collected by cookies.
   • Guests who register under websites and allow their computers to accept cookies provide information by which Royal Aventus Hotels International can both align the guest with his or her personal preferences and provide faster and easier access to the Royal Aventus Hotels International website's benefits.
   • Guests who submit electronic-mail addresses may receive targeted messages that Royal Aventus Hotels International believes may be of interest. Any guest may, at any time, request to be removed from such electronic lists and Royal Aventus Hotels International will comply with the request.
   • Guests can choose to accept or reject cookies by modification to the computer browser. These options are generally set forth in files or menus listing "Internet Options".
5. Use of Information Collection
   • Royal Aventus Hotels International may share the collected guest’s information with its personnel, the owners, and operators of Royal Aventus Hotels International. Royal Aventus Hotels International may also share information with selected third parties who offer goods or services that may be of interest to Royal Aventus Hotels International guests. Royal Aventus Hotels International may also share such information with other companies with whom it has entered into cooperative or co-sponsored promotions, products, or services. When guests use credit cards to purchase goods or services, Royal Aventus Hotels International may share information provided by guests with the credit card company.
6. Service Providers
   • Royal Aventus Hotels International relies on third parties to provide services both through the Royal Aventus Hotels International website and in other communications. While Royal Aventus Hotels International generally requires such providers to conform to these privacy policies and guidelines, Royal Aventus Hotels International cannot control and shall not be responsible for their conduct if they fail to abide by these policies and guidelines.
7. Legal Requirements
   • Royal Aventus Hotels International will also disclose guest information, without the guest’s permission, if Royal Aventus Hotels International believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Royal Aventus Hotels International website, to Royal Aventus Hotels International's guests, employees, or agents.
8. Third Party Websites
   • Royal Aventus Hotels International cannot control and is not responsible for the collection of personal information by third-party websites, including websites owned or controlled by hotels and resorts room sellers, travel companies, or other distributors or any websites not controlled or authorized by Royal Aventus Hotels International. Guests may be able to access third-party websites through links on the Royal Aventus Hotels International website. Such third-party websites have their own separate privacy practices. Royal Aventus Hotels International has no control over and no responsibility or liability for the practices and policies implemented by such third parties on their websites. Certain third-party websites may have received permission from Royal Aventus Hotels International to use Royal Aventus Hotels International trademarks, but may not provide a link to this Privacy Policy and disclosure. Guests should communicate directly with such websites to get information about their privacy practices and policies.
   • This Policy and Disclosure does not cover guests who enter the Royal Aventus Hotels International website through links from non-Royal Aventus Hotels International sites, such as those of advertisers or other content providers.
9. Privacy Policy Changes
   • Royal Aventus Hotels International reserves the right to make changes to this Privacy Policy and Disclosure. Royal Aventus Hotels International will post such revisions by a link on this website.
10. Goverment taxes and Service fees
    • Taxes are included in the prices or indicated in the price breakdown. Unless otherwise specified.
11. Effective Date
    • This Privacy Policy and Disclosure became effective as of January 22, 2022. In order to provide multiple access points to the services and products we offer, Royal Aventus Hotels International operates directly, or through its affiliates or service providers, and websites.
    • Any one of these websites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
12. Liability
    • Despite the taken care with respect to the development of the site, the Royal Aventus Hotels International does not guarantee the accuracy, consistency and completeness of the information.